OUT OF TOWN LEISURE AT
HESKET HOUSE

Booking terms and conditions

By booking your holiday with Hesket House Bed & Breakfast you agree to the following terms and conditions:

Payment
A deposit of £20 per room per night is payable when booking. The balance is due on departure.

Cancellation and Insurance
Once you have booked your holiday, our agreement with you is a legal contract. If you cannot go on holiday and the room cannot be re-let, you are liable to pay for the booking in full, even if you cancel before paying the balance. If we succeed in re-letting the room for that same period, we will deduct from you what you owe us (or refund to you) any such rentals received less your deposit, which is always non-refundable. For these reasons we strongly recommend that you take out cancellation insurance for your holiday.

Non-availability of Hesket House as booked
We would only cancel your holiday if the room was unavailable for reasons beyond our reasonable control. We would attempt to offer you alternative accommodation, however if this was either not possible or not acceptable to you then we would refund to you all monies paid for the holiday. Our liability to you would not extend beyond this refund.

Arrival
Your room will be ready for you from 3pm on the day of your arrival, unless otherwise agreed in advance. If you wish to arrive earlier we will arrange for storage of your baggage until your property is available.

Departure
We require that you vacate your room by 11am on the morning of your departure. To assist our cleaners, we ask that you leave the property in a clean and tidy condition.

Liability
We do not accept responsibility for injury to persons or loss/damage to possessions unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you.

Complaints
Should you find any faults or have any complaints during your stay, please advise us immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.

Damage and Breakages
You are responsible for any breakages or damage you may cause to the property and its contents. Please report these before you leave.

Web Site and Brochure
We make every effort to ensure that the information contained on our web site are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.

Dogs
Well behaved Dogs are allowed in Hesket House please add a small charge of £5 per dog to the cost of your booking.

Smoking
Hesket House is strictly NO SMOKING. Anyone found smoking in the suite will be asked to desist, any further infringement and you will be asked to leave with no refund. Smoking will be permitted in designated outdoor areas, but we would ask that stubs would be contained and disposed of safely and not on the ground.